Shipping policy

Thank you for shopping with AILABAH. We are committed to providing a simple and reliable shopping experience.

Please review the following information about order processing, shipping, and delivery.

1. Order Processing

Orders are processed after payment has been successfully received.

Depending on product availability and fulfillment location, orders may be shipped directly from different warehouses or fulfillment partners.

Orders are generally processed as quickly as possible. During periods of high order volume, holidays, or other unforeseen circumstances, processing may take additional time.

2. Shipping Rates

Shipping costs, when applicable, are calculated and displayed at checkout before you complete your purchase.

Any applicable shipping charges will be shown before payment is submitted.

3. Estimated Delivery Times

Our estimated delivery times are:

  • United States: 2–6 business days
  • International: 14–21 business days

These are estimated delivery times and are not guaranteed delivery dates.

Delivery times may vary depending on the destination, carrier, product availability, customs processing, weather, holidays, and other circumstances outside our control.

4. Shipping Delays

Although we work to process and ship orders as quickly as possible, delays may occasionally occur.

Possible causes include:

  • High order volume
  • Carrier delays
  • Weather conditions
  • Holidays
  • Customs processing
  • Incorrect or incomplete shipping information
  • Other circumstances beyond our control

If we become aware of a significant delay affecting your order, we will provide an update when possible.

5. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when tracking is available.

Please allow some time for tracking information to become active after your order has shipped.

6. International Shipping

We ship to selected international destinations.

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges, when applicable, are the responsibility of the customer unless otherwise stated at checkout.

AILABAH does not control customs processing times or fees imposed by local authorities.

7. Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before submitting your order.

If an order is shipped to an incorrect or incomplete address provided by the customer, additional shipping or reshipping costs may apply.

Please contact us as soon as possible if you notice an error in your shipping information.

8. Lost or Delayed Packages

If your package appears to be delayed or lost, please contact us with your order number and tracking information.

We will review the shipment and, when appropriate, work with the applicable shipping carrier or fulfillment partner to help resolve the issue.

9. Questions About Shipping

If you have any questions about your order or shipping, please contact us at:

[CUSTOMER SERVICE EMAIL]

Please include your order number so we can assist you more efficiently.