Return policy
Return & Refund Policy
Last updated: October 3, 2026
At AILABAH, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return within 30 days of delivery, subject to the conditions below.
1. Return Eligibility
To be eligible for a return, the item must:
- Be returned within 30 days of delivery.
- Be unused and in the same condition in which you received it.
- Be in its original packaging, when applicable.
- Include original tags, when applicable.
- Include proof of purchase or your order number.
Some products may not be eligible for return due to their nature or applicable restrictions.
2. How to Submit a Return Request
To request a return, please contact AILABAH before sending the product back.
Please provide:
- Your order number
- The name of the product
- The reason for the return
- Photos of the product, when applicable
Do not send the product back before your return request has been reviewed and approved by AILABAH.
3. Return Address
For approved returns, the return address and return instructions will be provided to you after your return request has been submitted and approved.
The return address may vary depending on the product, supplier, fulfillment location, and reason for the return.
Please do not send returns to the address shown on your shipping package unless AILABAH specifically instructs you to do so.
4. Return Shipping Costs
For returns due to a change of mind, ordering the wrong product, or another reason not caused by an error or defect, the customer may be responsible for the return shipping costs.
If you receive a damaged, defective, or incorrect item, please contact us before returning it. We will review the situation and provide the appropriate return instructions.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Please include:
- Your order number
- A description of the problem
- Clear photos of the product
- Photos of the packaging, if applicable
After reviewing your request, we may provide instructions for a replacement, refund, or return, depending on the circumstances.
6. Return Approval
Submitting a return request does not automatically guarantee approval.
AILABAH will review the request and determine whether the product qualifies for a return under this policy.
If your return is approved, you will receive the necessary return instructions, including the applicable return address.
7. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process and post the refund to your account.
8. Items That Cannot Be Returned
Certain products may not be eligible for return because of their nature, condition, hygiene considerations, customization, or other applicable restrictions.
Any applicable restrictions will be communicated where required.
9. Unauthorized Returns
Please do not send a product back without receiving return instructions from AILABAH.
Returns sent without prior approval or to an unauthorized address may not be accepted or may result in delays in processing your request.
10. Contact Us
If you have questions about our Return & Refund Policy or need assistance with a return, please contact us at:
[CUSTOMER SERVICE EMAIL]
Please include your order number when contacting us about an existing order.